Frequently Asked Questions

I can’t find a way to buy a hearth pad on your website.

Our website is an informational site only. We sell through a network of dealers and distributors. Please email sales@hearthclassics.com for assistance in locating a dealer near your town or find a dealer here.

What size hearth pad do I need?

The stove you put on determines the size of the pad. Generally speaking, wood stoves require pads 48″ and larger to protect from falling embers. Pellet, gas, electric, corn, oil and propane stoves can be installed on smaller pads. Consult your stove dealer or stove manual for your stove’s specific requirements.

How do I know whether I need ember protection or thermal protection?

Just as when determining the right size of the pad, the stove you will be putting on it determines the type of protection you need. Consult your stove dealer or stove manual for your stove’s specific requirements.

All of our traditional hearth pads are Type 2 only, providing both ember and thermal protection. Our steel Ember Defender pads are Type 1 only, providing ember protection only. All pads are tested and approved under UL1618 testing guidelines.

How thick are your hearth pads? 

Original Edge framed hearth pads less than 54″ are 1″ thick (slates in these sizes vary from 1-1/8″ to 1-1/4″ thick), and all Original Edge frame hearth pads 54″ and larger, as well as all sizes in our Classic Edge framed pads, are 1 1/4″ thick (slates in these sizes vary from 1-3/8″ to 1-1/2″ thick). Ember Defenders are made with 10-gauge steel and are approximately 1/8″ thick.

How high are the pedestals?

Tile and slate pedestals are 6″ high. ThermaShield – low profile pedestals are 1″ thick.

Can I install my hearth pad directly over carpet?

With our new Type 1 – steel Ember Defender and our Type 2 – traditional Ember and Thermal Protectors, the answer is YES. These pads have a solid bottom that will support a stove up to 450 lbs when installed on carpet. Stove weight is not an issue if you are installing on a level, flat floor.

On carpet, if your stove weighs more than 450 lbs, its weight pushes the hearth pad down directly under its footprint. The carpet will compress and may cause the pad to bow. Unfortunately, tile and grout aren’t flexible materials, and that pressure could cause cracks in the grout or tile.

A simple solution is our Low-Profile Base, which can be placed beneath the hearth pad. The Low-Profile Base compresses the carpet evenly and provides a flat surface on which to place the pad. Another option is to cut a piece of 3/4″ particleboard slightly smaller than your hearth pad to do the same job. The particleboard should be cut so that it supports the metal frame of the pad on all sizes.

Can I have a hole cut in my hearth pad?

Yes. We can cut a hole in the hearth pad or wall pad according to the specifications your stove dealer provides, showing the size and placement of the hole. We will render a drawing for approval before proceeding with the project.

Can you make a pad to fit my special dimensions?

Yes, we can. We excel at custom work. Part of our factory and team of craftsmen are dedicated to making custom hearth pads. Your stove dealer will need to send us a drawing with all your required dimensions. Please keep in mind your pad cannot exceed 60″ in length or width. However, we can make extensions for use in front of a fireplace up to 72″ long, but no deeper than 22″. All of our pads are made using 45° and 90° angles.

We do not have the capability of making a pad with angles different from these. If you have a custom pad(s) made for your wall, please include it in your specifications.

Would you make a pad using my tile?

Absolutely. Just know that shipping small amounts of tile can be problematic if some or all of the tile is damaged. It also creates an issue when we ship the completed hearth out. Again, if it is damaged and we need to build another one, more tile will need to be shipped to us.
When you have determined the square footage for your pad, remember to provide us with the grout needed for your project.

How long does it take to get a hearth pad?

Please anticipate 14 business days January-July and 21 business days August-December. We will always try to adhere to these time frames; however, during the peak of our busy season, this 21 business day window may be slightly longer. These time frames do not include shipping.

Is the cost of shipping included in the price of the hearth pad?

No. We will provide an estimated freight charge on the Sales Order/Acknowledgement. We will invoice freight in addition to the hearth pad, or the order will ship freight collect, and the freight company will collect the cost of freight at the time of delivery or by invoicing you directly.

Where will my order ship from?

Depending on where your dealer is located, your order will ship from Sandy, Oregon, or Grand Haven, Michigan.

I live close enough to Sandy that I want to pick up my order, is this possible?

Yes. We have many Oregon and Washington customers that come to the facility to pick up their order. Please let us know when you order that you’ll be driving over. Also, please note that we do not have a showroom for browsing purposes.

If you are a homeowner and working with a dealer, they should have a display rack with samples for you to view our tile and slate options

Do you sell directly to individuals that don’t want to buy from a dealer?

No. We only sell through our extensive distributor and dealer network. If you do not find a dealer near you, please call 1-800-829-5470 or email sales@hearthclassics.com, and we will locate a dealer for you.

I bought a hearth pad in the past and would like to add the same tile to the surrounding area. Can I buy matching tile or slate directly from you?

Please check with us to see if the tile is still available. If you do not see the matching tile on our Color Options page, it has likely been discontinued. If your pad was made with one of our slate options, please note that slates vary in color and texture and may not be an exact match for your existing pad. 

What paint should I use if the frame on my pad gets scratched?

We suggest you use Rust-Oleum®, Textured, in black.

Can of Rust-oleum Textured Finish Paint